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What does HR actually Do?

If you have ever worked in a company, you probably found the human resources department to be the most perplexing of all the departments in that company.


The problem with the human resources (HR) department is that everyone in the company is aware of its significance.


Still, only a tiny percentage of the people who work in the company know the reasons behind its existence.


如果你曾经在职场混过,你可能发现人力资源部门是该公司所有部门中最令人困惑的。


人力资源部门的问题在于,公司的每个人都知道它的重要性。尽管如此,在该公司工作的人中,只有极少数人知道其存在性的真正原因。

What does HR stand for? | HR代表什么?

What does the abbreviation HR stand for?


It is a frequently asked question, and "HR" is an acronym or abbreviation for "Human Resources."


It is a resource for people, and it is there to provide help and is generally responsible for everything that has to do with workers associated with people.


HR 这个缩写代表什么?


这是一个经常被问到的问题,"HR"是 "Human Resources"的首字母缩写或简称。


它指的是人的资源,它在那里提供帮助,一般负责与员工有关的一切事务。

So, what exactly does HR do now?

In the simplest terms, the HR (Human Resources) department is a group responsible for managing the employee life cycle (i.e., recruiting, hiring, onboarding, training, and firing employees) and administering employee benefits.


The following is a list of the activities that the human resources department is working on every day:-


用最简单的话来说,HR(人力资源)部门是一个负责管理员工生命周期(即:招聘、雇用、入职、培训和解雇员工)和管理员工福利的部门。


以下是人力资源部门每天都在进行的活动:-

1. Recruit Candidates | 招募候选人


When filling open roles, HR must demonstrate an understanding of the company's requirements and ensure that these requirements are satisfied.


It is not as easy as posting an advertisement on Indeed; you must research the industry, speak with relevant stakeholders, and manage the budgets.

2. Hire the Right Employees | 聘用合适的员工


Then, after the vacancy has been publicised, additional research will need to be conducted to ensure that qualified applicants are recruited for the position.


Recruiting new employees is a large and expensive process, but selecting a suitable candidate may bring new life to an entire company. Choosing the incorrect candidate can throw operations into disarray.


然后,在空缺职位公布后,还需要进行额外的研究,以确保为该职位招募到合格的申请人。


招聘新员工是一个庞大而昂贵的过程,但录用适当的候选人可为整个公司带来新的活力。当然,倘若不适当的候选人被聘用,则可能会使业务陷入更混乱的局面。


3. Process payroll | 薪资处理

The term "payroll" refers to the process by which employees are paid their salaries.


Every wage period requires a certain number of calculations, for instance, salary calculation, bonuses, and deductions.


术语 "薪资处理"是指向雇员支付工资的过程。


每个工资期都需要进行一定数量的计算,例如,计算工资、任何奖金和任何扣除。


4. Conduct Disciplinary Actions | 开展纪律行动


Even though disciplinary, grievance, harassment and bullying are a few complex, employees must address problematic areas.


However, HR may get a bad rap because of this obligation. When mishandled, disciplinary proceedings can result in the loss of a valuable employee and potentially lead to legal trouble or a damaged reputation for the company. However, disciplinary action can lead to an employee's success if it is administered and carried out suitably.


For instance, if a corporation observes that a particular employee is chronically tardy and continues to be tardy even after the person has been given multiple warnings, human resources (HR) may become involved and investigate the root cause of the individual's habitual tardiness. There may be an opportunity to extend benefits to the employee, such as counselling, or to offer more resources to assist the person in learning how to be on time. Instead of taking on the expense of terminating an employee and then having to hire a replacement for them, the situation could be viewed as a learning experience that could help advance the employee's career.


即便如此,纪律、申诉、骚扰和欺凌只是需要与员工一起解决的几个困难领域。


然而,有可能因为这项义务,人力资源部门往往会得到一个不好的评价。如果处理不当,纪律处分程序可能导致失去一名有价值的员工,并有可能导致法律纠纷或公司声誉受损。然而,如果以适当的方式管理和执行,纪律处分可以导致员工的成功。


例如,如果公司观察到某位员工长期迟到,甚至在被多次警告后仍继续迟到,人力资源部门(HR)可能会介入,调查个人习惯性迟到的根本原因。有可能有机会向该员工提供福利,如咨询,或提供更多的资源来帮助该人学习如何准时上班。与其承担解雇员工的费用,然后不得不雇用替代者,不如将这种情况视为一种学习经验,有助于推动员工的职业生涯。


5. Update Policies | 更新政策


As the company evolves, the policies must be revised (or at the very least reviewed) every year.


Human Resources must ensure that all company policies are kept up to date and make suggestions for policy revisions if an existing policy is no longer beneficial to the company or its employees.


随着公司的发展,这些政策必须每年进行修订(或至少是审查)。


人力资源部门必须确保所有的公司政策都是最新的,如果现有的政策不再有利于公司或其员工,则要提出政策修订的建议。


6. Maintain Employee Records | 保存雇员记录


The law requires that HR records be kept and maintained.


This includes keeping personal data such as hours worked, absences, salary details, overtime, personal information and emergency contacts, health and safety training records, tax records, retirement benefit records, maternity benefit records, annual leave records, and so on.


法律要求保存和维护人力资源记录。


这包括保存个人数据,如工作时间、缺勤、工资细节、加班、个人信息和紧急联系人、健康和安全培训记录、税务记录、退休福利记录、产假福利记录、年假记录等等。


7. Conduct Benefit Analysis | 进行效益分析

Maintaining a competitive advantage is vital when searching for the most qualified candidates.


Sometimes, even if a company offers a more attractive advantage, a talented potential recruit may choose to take a pay cut in order to join the company rather than join another company that offers a higher salary. This is because the potential recruit values the other benefits the company provides more.


It is best practice for HR to perform regular research on comparable businesses to see whether or not their benefits are competitive.


在寻找最合格的候选人时,保持竞争优势是至关重要的。


有时,即使一家公司提供了更有吸引力的优势,有才华的潜在招聘者可能会选择减薪以加入该公司,而不是加入另一家提供更高薪的公司。这是因为潜在的新人更重视公司提供的其他福利。


对人力资源部门来说,最好的做法是定期对可比较的企业进行研究,看看他们的福利是否有竞争力。


8. Learning & Development | 学习与发展


Learning and development, abbreviated as L&D, is an ongoing activity that promotes the employees of a company to further their professional growth.


It requires analysing the skill gaps in the company and establishing training programmes that equip staff with the precise knowledge and abilities necessary for better performance.


The company can accomplish this by providing opportunities for mentorships, development activities, online learning, and training courses. You can also achieve success by shaping employees' attitudes, encouraging the exchange of information, expertise, and ideas, and fostering the behaviours of those who assist employees perform better.


Whatever the company, employee learning and development is one of the most important tasks within the remit of the HR department.


When it comes to learning and development, there is no approach that can be described as "one size fits all."


So you may sometimes find that a particular staff learning and development strategy that works for some companies may not work so well for others.


The training requirements of your industry and the jobs within your company will both play a role in determining the plan that you choose to implement.


学习与发展,缩写为 L&D,中文称之为 “学习和发展”,是一项持续的活动,旨在促进公司员工的职业发展。


它需要分析公司的技能差距,并建立培训计划,使员工具备达到好业绩所需的相关知识和能力。



公司可以通过提供辅导、发展活动、在线学习和培训课程的机会来实现这一目标。你也可以通过塑造员工的态度,鼓励信息、专业知识和想法的交流,以及培养那些帮助员工表现更好的行为。


无论在什么公司,员工的学习和发展都属于人力资源部门职权范围内最重要的任务之一。


在谈到学习和发展,没有一种方法可以被描述为"大小皆宜"的。


因此你有时候会发现,某一个“员工学习和发展”策略,对一些企业来说有效,但对另一些企业来说却可能不那么有效。


你所在行业的培训要求和你公司内部的工作,都将在决定你选择实施的计划中发挥作用。


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