In line with technological transformation and digitisation of tax services, the Inland Revenue Board of Malaysia (LHDNM) will enforce mandatory use of e-Services for online tax services through the MyTax portal starting 1 September 2023.
This is to empower and sustain the digitisation of service delivery to the public.
The implementation supports the government's aim to increase fully online end-to-end (E2E) services in stages, expected to be fully implemented by 1 January 2024.
It is part of LHDNM’s efforts to instil Awareness, Education and Services (A.E.S.) at all LHDNM Service Counters.
Taxpayers are encouraged to switch to E2E services in all transactions, including using online payment methods provided to make payments to ensure that all recorded transactions are safe and in order.
The list of mandatory e-Services can be accessed via https://www.hasil.gov.my/e-perkhidmatan/, while user guides are available on the MyTax portal at https://mytax.hasil.gov.my/.
Any inquiries and feedback can be submitted via Hasil Care Line 03-8911 1000 / 603-8911 1100 (overseas), HASiL Live Chat, or Feedback Form at https://maklumbalaspelanggan.hasil.gov.my/.
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