IRBM released a Media Release on implementing an e-TT system for Telegraphic Transfer (TT) / Electronic Fund Transfer (EFT) and Interbank GIRO (IBG) payment methods on March 3, 2022.
The Media Release can be found here:-
Beginning on April 1, 2022, this new system will be in place and be known as the e-TT system.
Within and outside of Malaysia, taxpayers who wish to make payments on the following taxes using TT, EFT, or IBG methods will be able to do so through the e-TT system:-
Income Tax;
Petroleum (Income Tax);
Real Property Gains Tax (RPGT) (*);
Compound Payment (*)
Income tax paid by Foreign Artist (Public Entertainer) (*); and
Withholding Tax (WHT) (*).
(*) - which previously can only be paid manually at IRBM Payment Counters
Steps to access the e-TT system
With the introduction of the E-TT, the IRBM system will generate a unique number as payment identification called Virtual Account Number (“VA”).
Taxpayers who wish to pay tax through the TT will be required to access the e-TT system as follows:
Visit the My Tax Portal at https://mytax.hasil.gov.my;
Click on ezHasil Services > submenu e-TT;
Fill up the required payment information to generate the Virtual Account (VA) number;
Use the VA number as the payment account number (i.e. payment identification) when making payments through:
TT at the bank counter; or
electronic banking portal; or
Automated Teller Machine (ATM).
Each VA number is limited to one transaction.
Take note, payment by cash and cheque is not allowed
Taxpayers may contact IRBM via the following methods for further information on the new e-TT system:
IRBM Care Line at 03-8911 1000 / 603-8911 1100 (Overseas);
IRBM Live Chat; or
Feedback Form at https://maklumbalaspelanggan.hasil.gov.my/MaklumBalas/en-US/
Other Related Matters
Any documents related to e-TT for WHT should be submitted to WHTOperasi@hasi|.g0v.my while HelpTT@hasi|.gov.my is for payment matters
In a situation where a taxpayer generates a VA number but ends up not using it (e.g., where the taxpayer generates a VA number with incorrect details / decides to remit the payment via another mode of payment etc.), the taxpayer does need to cancel that VA number.
For withholding tax payment, the subsequent CP37 Form still needs to be submitted to the IRBM Non-Resident Branch at the email address WHToperasi@hasil.gov.my on the payment day.
Every payment information must be submitted to the Kuala Lumpur Payment Center via email; at HelpTTpayment@hasil.gov.my on the payment day.
Tax payment receipts will be issued based on information provided in the e-TT system.
No amendment to payment detail can be done through the e-TT system once payment has been made (Eg. Change on the payor's name, name of the payee, tax reference number, payment code, year of assessment etc.). Taxpayers must refer to the respective collection unit at IRBM branches handling their tax files to request the necessary adjustment.
Non-residents who have sent their applications to HelpPendaftaranNR@hasi.gov will have to wait for seven (7) working days for the C number to be generated by IRBM. This is the timeframe that IRBM will follow to generate the number.
There is no transition period given.
User Manual of e-Telegraphic Transfer Virtual Account, e-TT (VA):
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