Updated: Mar 14
On January 3, 2023, the Inland Revenue Board of Malaysia (HASiL) made available a set of Frequently Asked Questions (FAQ) regarding the mandatory use of e-billing and bill numbers for tax payments.
However, it should be noted that the FAQ is currently only available in Bahasa Malaysia.
The FAQ includes answers to the following questions:
Q1. What is e-Billing?
e-Billing is one of the services provided on MyTax and is listed under ezHasil Services.
Q2. When is the implementation of e-Billing?
The implementation date of e-Billing is on January 1, 2023.
Q3. How to access e-Billing?
Taxpayers with an e-Filing ID must log in to the MyTax portal at https://mytax.hasil.gov.my > ezHasil Services > e-Billing.
Q4. What is the purpose of e-Billing?
The purpose of e-Billing is:
to enable taxpayers to check the balance tax due/Tax Estimation Advance Payment/instalments and make payments.
To generate the Bill Number for:
the submission of income tax returns manually has a tax balance due.
Q5. What is a Bill Number?
A 16-digit serial number is the Bill Number, and it is required for use as a reference when making a tax payment.
Q6. What types of tax payments need to use a Bill Number?
Payment using the Bill Number involves all direct tax payments to LHDNM except for Monthly Tax Deduction (PCB) and Stamp Duty.
Q7. How can payment be made using the Bill Number?
Payment using a Bill Number can be made through all payment channels such as ByrHasil, LHDNM Payment Counter, bank counter, and online.
For the purpose of the payment at the LHDNM Payment Counter and bank, taxpayers need to print the payment slip or scan the QR code on the relevant payment slip.
Taxpayers must ensure that the Bill Number used is correct when making the payment.
Q8. If there is no Bill Number, can the payment continue?
The payment cannot be processed if you do not have a Bill Number. Nevertheless, throughout the transition, payments made using the income tax number will continue to be accepted until June 30, 2023.
Q9. Can the payment amount be less or more than the tax amount on the Bill Number?
The payment can be made less and is limited to the amount stated in the Bill Number.
Q10. Can I pay several Bill Numbers at once?
Yes, you can. You can select multiple Bill Numbers to be paid at once. A new Bill Number will be provided to consolidate all the relevant Bill Numbers to facilitate simultaneous payment.
Q11. Can the same Bill Number be paid several times?
Yes, the same Bill Number can be paid several times until it is settled. The Bill Number that has been paid will no longer be displayed in e-Billing.
Q12. If there is a mistake in choosing a Bill Number when making a payment, can the payment be transferred to the correct Bill Number?
If there is an error in selecting the Bill Number, taxpayers can refer to the Collection division and inform them about the payment for further action.
Q13. What is the difference between a Bill Number and a VA number?
The Bill Number is a mandatory reference for tax payments.
Meanwhile, the VA (virtual account) number is a 14-digit account number used for tax payments through e-TT and PCB payments. Therefore, payments made using e-TT must have both the Bill Number and the VA number.
Q14. Can I generate a Bill Number in the Bill Number Generation menu in e-Billing if I don't have a Bill Number to pay?
The generation of Bill Numbers is only allowed for tax payment purposes for taxpayers who manually submit their income tax returns.
Other than that, the generation of Bill Numbers is not allowed.
Q15. Why can't I find the Bill Number in the Bill View menu?
Yes, that is correct.
The generation of Bill Numbers is only allowed for taxpayers who submit their income tax returns manually for tax payment purposes.
For other forms of tax payments, such as online payments, the use of the relevant payment reference numbers, such as the VA (virtual account) number, is required.
Q16. I have 6 instalments of CP500. Do instalment payments need to use a different Bill Number for each instalment, and can I pay several instalments at once?
CP500 issued by IRBM have different Bill Numbers. This is to distinguish payments according to the instalment month that has been set.
However, payments for multiple instalment Bill Numbers can be made simultaneously by selecting the Bill Numbers.
A new Bill Number will be provided to consolidate all relevant Bill Numbers to facilitate simultaneous payment.
Q17. I have no tax arrears, but why is there still a Bill Number showing the tax arrears I
have to pay on the Bill View?
You can ignore the Bill Numbers on the Bill Display menu if you have paid and settled all your taxes. You can contact LHDNM if you'd like more information.
Q18. Who can be contacted if the taxpayer needs further explanation regarding the tax
payment procedure using Bill Number?
Any inquiries and feedback can be directed to LHDNM through:
Hasil Care Line at 03-8911 1000 / 603-8911 1100 (International)
HASiL Live Chat
Feedback Form on the official LHDNM portal at the quick link at https://maklumbalaspelanggan.hasil.gov.my/Public/
Fax Number: 03-6201 9637
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