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e-invoice Cancellation Protocol: Buyer's Last-Minute Cancellation

Question:

If the buyer cancels the invoice 71 hours after validation, and the seller is unable to proceed with the cancellation due to a public holiday, what further action should be taken? Answer: In the scenario where the buyer requests cancellation of the e-invoice at 71 hours after validation, and the seller is unable to proceed with the Acceptance of the cancellation due to a public holiday, the seller would not be able to cancel the e-invoice after the 72-hour window has elapsed.


According to the e-Invoice Guideline (Version 2.1):

 "If the Supplier did not accept the request for rejection initiated by the Buyer (or did not proceed to cancel the said e-Invoice), no cancellation would be allowed after the 72 hours have elapsed. Any amendment thereon would require a new e-Invoice (e.g., credit note, debit note or refund note e-Invoice) to be issued."

Therefore, once the 72-hour timeframe has passed, the seller must issue a new e-invoice, such as a credit note, debit note, or refund note e-invoice, to make any necessary adjustments to the transaction.


It is important for both the buyer and seller to be aware of the strict 72-hour window for cancellation or rejection of e-invoices and to plan accordingly, especially around public holidays or other periods when normal business operations may be disrupted.


如果买方在验证后 71 小时要求取消电子发票,而卖方因公众假期无法接受取消,卖方将无法在 72 小时窗口过后取消电子发票。


根据电子发票指南(2.1 版):

 "如果供应商不接受买方提出的拒绝请求(或没有取消上述电子发票),则在 72 小时后不得取消。任何修改都需要开具新的电子发票(如 DN、CN 或 RN 电子发票)"。

因此,72 小时时限一过,卖方就必须开具新的电子发票,如 DN、CN 或 RN (退款通知单) 电子发票,以便对交易进行必要的调整。


买方和卖方都必须了解取消或拒绝电子发票的 72 小时严格时限,并制定相应的计划,尤其是在公共节假日或其他正常业务运营可能中断的时期。

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